Refund policy
Thank you for choosing Ad Astra Creations. We are dedicated to providing high-quality visual assets and digital templates designed to elevate your creative journey.
Please read our refund policy carefully before completing your purchase.
★Digital Nature & Final Sales
Due to the immediate, intangible, and irreversible nature of our digital products, all sales are final. Once a purchase is completed and the download links or file access are generated, we cannot offer refunds, returns, or exchanges under any circumstances. By executing a transaction on our platform, you explicitly acknowledge and agree to these terms.
★Technical Support & Download Issues
While all sales are strictly non-refundable, your experience is our absolute priority. If you encounter any of the following issues, we are here to provide dedicated assistance:
- Corrupted files or broken download links.
- Technical difficulties opening or accessing the assets within their designated platforms.
- Accidental duplicate purchases of the exact same product within a 24-hour window.
In any of these events, please reach out to us at adastracreations25@gmail.com with your order number. We will do our absolute best to resolve the issue, replace the file, or assist you swiftly.
★Product Expectations
We encourage you to carefully review the product descriptions, live previews, software compatibility requirements , and included elements listed on each product page prior to checkout. We cannot issue refunds based on a change of mind, lack of software knowledge, or unmet personal aesthetic preferences after delivery.