Privacy policy

Last updated: July 1, 2026

Welcome to Ad Astra Creations. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose information when you use our website and purchase our digital products.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

★ Personal Information We Collect or Process

When we use the term "personal information," e mean details that reveal who you are or can be reasonably linked to you. It excludes anonymous data that cannot trace back to your identity. Based on your interactions with our services, your location, and applicable laws, we may collect or process the following types of information, including inferences drawn from them:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

★ Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

★ How We Use Your Personal Information

Depending on your interactions and the services you use, we process your personal information for the following purposes:

    • Service Delivery & Optimization: To fulfill orders, process payments, manage your account, arrange shipping, handle returns, and memorize your preferences. This allows us to deliver a seamless, tailored shopping experience and continuously improve our platform.
    • Marketing and Advertising. To send updates, promotions, and tailored advertisements via email or messaging, ensuring you see products and collections aligned with your interests and past browsing activity.
    • Security and Fraud Prevention. To secure our platform, authenticate accounts, and detect or prevent fraudulent, unauthorized, or unsafe activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
    • Communicating with You. To provide dedicated support, respond to your inquiries, and maintain an authentic, reliable relationship with you.
    • Legal Reasons. To meet legal obligations, respond to valid official requests, protect our community, and enforce our terms and policies.

    ★How We Disclose Personal Information

    In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

    • Service Delivery & Optimization: To fulfill orders, process payments, manage your account, arrange shipping, handle returns, and memorize your preferences. This allows us to deliver a seamless, tailored shopping experience and continuously improve our platform.
    • Marketing & Advertising Partners: We collaborate with business partners to deliver relevant marketing and tailored advertisements. For example, we utilize Shopify's advertising tools to show you curated recommendations based on your browsing activity. These partners handle your data according to their own privacy policies. (Depending on your location, you may have the right to opt out of targeted advertising).
    • Your Direction or Consent: We share information when you explicitly request or authorize it—such as configuring third-party social media widgets or utilizing integrated login options.

    ★Relationship with Shopify

    The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

    ★Security and Retention of Your Information

    We care deeply about safeguarding your privacy, though it is important to note that no digital method of transmission or storage is 100% secure. Because of this, we recommend protecting your account credentials and avoiding unsecure channels for sensitive communications.

    Your information is kept only for the duration required to maintain your active account profile, deliver your digital files, resolve ongoing support inquiries, and comply with international regulations and legal frameworks.

    ★Your Rights and Choices

    Depending on your location, you may hold specific rights regarding your personal data. These rights are not absolute and apply under certain legal conditions; in some instances, requests may be declined as permitted by law.

    • Right to Access / Know. You may have a right to request access to personal information that we hold about you.
    • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
    • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
    • Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

    To exercise any of these rights, please contact us using the details provided below. You can also learn more about how your data is managed globally by visiting the Shopify Privacy Policy.

    We respect your privacy choices and will never discriminate against you for exercising your rights. To protect your account security, we may require you to verify your identity before we process your request. If you choose to designate an authorized agent to act on your behalf, we will simply require verified proof of their authorization along with direct confirmation of your identity. All requests will receive a timely response in accordance with applicable laws.

    ★Complaints

    If you have any questions or concerns regarding how we manage your personal information, please reach out to us using the contact details below. Depending on your location, you may also have the right to appeal our response by contacting us directly, or to lodge an official inquiry with your local data protection authority.

    ★International Transfers

    As a digital platform, we operate globally. This means your personal information may be transferred, stored, and processed outside of your home country. When we transfer data from the European Economic Area (EEA) or the United Kingdom to countries without an adequacy decision, we rely on recognized legal frameworks—such as the European Commission's Standard Contractual Clauses—to ensure your privacy remains fully protected.

    ★Changes to This Privacy Policy

    We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

    ★Contact

    We are here to help protect your digital privacy. If you need clarification on this policy or wish to make a data request, please email us anytime at adastracreations25@gmail.com.